FAQ's

Have a question? Feel free to call or e-mail us. You can also look here to find answers to questions you haven't thought of yet!

  • How long do eavestroughs last?

    Aluminum eavestroughing will hold up quite well for 20 to 25 years when properly installed.

  • Do we fix old eavestroughs?

    We do not specialize in repairs. If the eavestroughs are fairly new then it might be best to repair them depending on the extent of the problems. On older eavestroughs, the work involved to properly reseal leaky corners can be extensive and is best to replace than repair, if budget allows. Keep in mind that most repair companies do not get old corners to stay sealed for very long.

  • How long have you been in business?

    North Shore Eavestroughing has been in business with the same name for 20 years. It’s very important to find a company with a good track record.  Do not confuse being in business with years in the business as many new companies are formed saying they have been around a great deal longer then they really have been.  Just because they have many years working for someone else does not mean that their company is not a new company.  It’s tricky for the homeowner to really get to the bottom of this but some smart focused questions can usually provide some clarity. As most people are aware many companies do not make it past 5 years of business and may not be around to take care of any workmanship issues if one was to arise.

  • Are leaf guard systems expensive?

    Some are at a very high price point due to the complexity of manufacturing the product and the level of difficulty to install. They can run up to $18.00 per lineal foot not including the new eavestrough. The T-rex we can install for less than 4.00 per foot when installing new eavestroughs. This reasonable cost is why about 95 percent of our new eavestroughs are installed with the T-rex leaf guard. The good thing is that it adds strength to the eavestrough and also is invisible from the ground and does not interfere with the roof in any way.

  • Can the T-rex leaf guard handle heavy rains?

    Yes. The hole size has been studied by an independent laboratory to ensure that they are large enough to handle heavy rains.  We have been installing The T-rex for about 8 years and have not encountered a situation where it will not do its job. The only place that we may advise not to install it would be on a very large valley funnelling into a small eavestrough.  If you take about 3 feet of the product and combine the area of the holes it would equal a smaller downspout.  That’s like having a downspout every three feet on your home!  Much more than you would ever need.

  • I searched the internet and found information that leaf guards are a waste of money. Is this true?

    No. In our opinion you should always choose a good leaf guard if you have trees nearby.  It will greatly reduce your maintenance and help ensure free flowing eavestroughs. All leaf guards will require some maintenance in a heavily treed area. Most leaf guards will work quite well in a lightly treed area. The T-rex system may require a sweep off the top in a heavily treed area on a yearly basis. With a full canopy of trees there is often not enough wind for them to self clean.  It makes it much easier to clean them and always keeps the eavestrough under the T-rex flowing freely including the downpipes.

  • How do I receive a quote?

    After contacting our office we will arrange an appointment at your convenience for an in person consultation. It takes about 15 to 20 minutes of your time on average. We do allow for more time, if needed, as we want all your questions to be answered.  We encourage you to do a walk around your property with our representative and communicate any concerns you may have or problems you may be currently experiencing.  Generally, this all takes place outside your home as we can both get a visual of what is working and what isn’t. From there we can often recommend improvements. You do not have to be home to receive a quote as we will only be on the exterior of your home.  All quotes will get emailed or faxed to you the following business day. Quotes can also be mailed out.

  • Do some colours cost more than others?

    Generally, all colours cost the same, however if you require a specific colour from an eavestrough company and it they do not deal with that particular supplier you may incur some extra costs.  This could be partly due to the fact that the company may have to order full roll quantities when only a small amount is needed. In some cases, it may make sense to find a contractor who deals with the colour you need on a regular basis, to save money. If you choose a company that has a wide selection of colours it’s rare to have this problem. North Shore eavestroughing has over 20 different colors in stock and access to 3 major suppliers of aluminum in the GTA. We do have about 10 premium colors that are special order and cost extra.

  • Will the work be subcontracted out?

    Most large roofing and eavestroughing companies use subcontractors to complete their eavestrough and leaf guard work. To get the best product and customer experience, ensure that from sales to installers they are full time staff and fully covered by WSIB for your protection.  This is not the industry norm. 

    We have a relationship with a few other companies to help with some of our projects. We make sure that anyone working on our projects is fully covered by WSIB and liabilty insurance. 

  • Where does our aluminum come from?

    We mainly use Buchner Manufacturing. The main aluminum distributers in the GTA generally receive their bulk aluminum product from the US suppliers like Aleris and Jupiter. You can look them up at www.aleris.com and www.jupiteraluminum.com  Aluminum is infinite in its ability to be recycled so large portions of your new eavestroughs will have had a previous life in another form.  This does not degrade the quality of your new eavestroughs and is an essential, good environmental practice, just as your old aluminum eavestroughs will go on to live again in another form.

  • Does North Shore work in the winter?

    Yes we do. All our team are full time employees who like to remain busy year round. We work according to weather conditions, in a safe manner.  Depending on the amount of snow and ice build up on your roof, which varies from house to house and season to season it might be best to wait until conditions improve.  Cold weather does not degrade the quality of our workmanship or the performance of our sealants.

  • I have power lines coming into my home from the street. They are in close proximity to the eavestroughs. What do I need to know?

    Power lines can be deadly. There are many sad examples in the GTA where installers have been injured or killed by touching a power line by accident or just not knowing the dangers. Ministry of Labour fines can be in $100,000.00 and are not covered by insurance. There is past examples where some of this fine has been given to the owner of the property. Toronto Hydro provides a line protection service where they will install a temporary protective covering on the wires. This can be valuable for you to have installed to protect any roofers or painters you may be hiring as well.  The phone number is 416 542 2618.  We use fibreglass extension ladders on all our projects to farther reduce the risk of contact with overhead wires.

  • Are rain barrels a good idea?

    Yes.  A carefully placed rain barrel is an excellent way to capture water for your yard and flowers. They must be placed strategically in conjunction with a water diverter so the water can be redirected when the barrel is full or during winter. All our barrels come with screened tops so mosquitoes are not an issue. Barrels can fill very quickly and are not suitable for every location. We can evaluate this once we see your property.

  • My old system is overflowing. Do I need more downpipes?

    ?  Possibly.  This will be revealed upon inspection of your system by our expert estimator. We will assess the slope of the ground around the home and identify which areas if any, would be suitable to add another downpipe. More often we delete a problem downpipe instead of adding more.  It may be hard to believe this would be an option based on how poorly your system may be performing currently.  This is made possible by new eavestroughs being sloped properly. The new downpipes we use are larger than the size of what you may have currently have. Combine this with a quality leaf guard to keep things from plugging your downpipes.  We guarantee that you will never have an overflow due to the capacity being insufficient. We have determined the square footage of your roof and use a formula to determine how many downpipes you need.  It takes the guess work out of things.

  • My old eavestroughs have water pooling in them. How do I ensure the new ones will not have this problem?

    Installation technique is critical.  A level must be used install your new eavestroughs. This will ensure that all eavestroughs slope downwards to the downpipes.  This seems like common sense but it is not the industry norm.  Many other companies think they can just use their eye or best judgement to achieve proper slope. This is where big problems can occur as often homes do not sit perfectly level and this cannot be detected by eye. We guarantee no standing water in your eavestroughs.  However up to 1/2 inch of water sitting in the bottom of an eavestrough near the corners is normal as the sealant will hold a small amount of water back.  This will evaporate quickly and not cause a problem.  This is unavoidable and no cause for concern.

  • Why does it seem that the water is running out from behind my eavestroughs?

    This can be caused by an eavestrough that has been installed with the outdated spike and ferrule system and has come loose from the home. It can also be caused by the shingles not draining the water properly off the roof. This can result from roofs being installed without a proper drip edge, deteriorated shingles due to age or shingles being installed too short. Most roofing companies do not install a drip edge and leave the shingles long. This creates a problem as the shingles fold down over time and curl back too far, dropping water behind the eavestrough in some cases. Some roofers leave the shingles extra long to prevent this from happening. This can take up space in the eavestrough, making them difficult to maintain, obstruct the proper installation of new eavestroughs and over the years start to crack off where they have folded down. Insist on a proper drip edge when installing a new roof. We can remedy a curled shingle with simple aluminum flashing which we can install, at an extra charge.

  • Is it law that I have to remove my downpipes from the city sewers?

    Yes many areas of the Toronto and the GTA  require the downpipes to be disconnected.  When getting a new eavestrough system it’s the perfect opportunity to relocate downpipes to entirely different areas so the water can drain harmlessly onto your grass.  Sometimes it’s just as simple as capping off the sewer pipe and adding an elbow and extension out onto the grass.  However some sewer pipes will have to be reused due to improper drainage around the property. The water must be contained on your own property and not affect your home or the neighbours.  Some will be grandfathered in by the city.  We can only use our best judgement and provide recommendations but cannot decide on behalf of the city.

  • I am planning a new roof. Which should I do first?

    It’s best to do the roof first as roofing can be rough work and may cause some damage or scratches to new eavestroughs. That being said,  they are two separate jobs and can be done in either order, depending on the urgency. A professional roofing company can work around new eavestroughs without damage.

  • I am getting my roof done first. What do I need to know to make sure my eavestroughs will function properly in conjunction with my new roof?

    Most quality roofers will use a drip edge and we think it’s worth the investment. However, a very large or deep drip edge that extends down into the eavestrough will make the eavestroughs harder to install and will create extra costs if the project involves leaf guard so communicate this to your roofing company before the work starts. The shingles should extend about 1 inch past the drip edge to ensure that the water falls properly into the eavestrough. If no drip edge is installed, then the shingles should be left long by about 2 inches. This will allow proper installation of the new eavestroughs.  It’s key that the roofing company cleans out all debris and nails out of the eavestrough as not to plug the downspouts.  It also prevents a shower of roofing nails which can fall out as the old eavestroughs are removed. This creates an extensive cleanup which should have already been completed by the roofers. Eavestroughs that are full of nails and roof debris will incur an extra cleaning cost.

  • Do you require a deposit?

    Most of our projects only require you authorize the paperwork and pay upon completion. Larger projects and lighting may require a deposit and progress payments.

  • Do I have to be home when the project is being completed?

    No, but it is recommended to see the completed work before the crew leaves your home to ensure minor things like downspout extension lengths are exactly the length you want. If you will not be home, ensure that we have your work phone number should the need arise to call you. We pride ourselves on having the project thoroughly organized from information and pictures we have documented from our initial consultation with you. All pertinent information is relayed to our supervisors before the project starts.

  • How do I prepare my home for your arrival?

    It’s important to make sure that all cars are out of the driveway and parked away from the front of your home as our equipment takes up a lot of space on the road. We form long pieces of eavestroughing and run them out of our trailers as well. Make sure that any cars you need that day are removed from the garage as the driveway will be blocked off and used as a worksite.  Please move any furniture etc. out of harm’s way,  about 12 feet around the perimeter. Heavy objects we can move for you but we will not be responsible for damages to glass tables in our efforts to move them. If in close proximity to your neighbours then it’s essential to notify them. Some houses are so close together that ladders may have to be over fences, we may have to utilize their driveway to access your home, or we may have to go on their roof to reach your eavestroughs.  Children and dogs must be kept safely inside.

  • I will be home and would like to watch. What do I have to know?

    Remember that your home is under construction for the day of your install and must be treated as so. We welcome you to watch as it can be an interesting process, however please stay well back from the perimeter of your home for your safety.  We make every effort to keep a clean safe worksite but sharp metal or nails can cut.  That why all our team are always wearing safety work boots. We will not be entering your home for any reason during the day of the install and our team comes fully equipped with water for the day.

  • How long does a typical project take?

    An average size home is completed in one day.

  • What is the warranty on the aluminum?

    It’s an industry standard 20 year prorated warranty. It would cover deterioration in the aluminum and the paint. It is normal to have paint fade and lose its gloss from many years out in the sun. It is very rare to have a problem with the aluminum or finish when buying from a reputable company however it’s good to know it’s available.

  • What is your workmanship warranty?

    North Shore Eavestroughing has 10 year workmanship warranty. Most companies are 2 to 5 years; so definitely compare.  Workmanship covers things like a leaky corner, anything to come loose or become unfastened.  However many companies including us do not cover damages due to abuse or heavy snow slides.  When a company has great confidence in their installation methods they can offer a class leading warranty.

  • Do you recycle?

    Yes, as mentioned, we recycle all our aluminum and steel.  Also we recycle all our garbage as it enters our shop. We recycle a large amount of cardboard as much of our product is shipped to us in cardboard.

  • Do you clean up and take the old eavestrough materials away?

    Yes, we complete a thorough clean up after the project is finished. All our aluminum and steel is sent off for recycling. Removing old leaf filled eavestrough can be a messy process. Our trailers are fully equipped with everything needed for a meticulous clean up of your property. Every trailer has brooms, magnetic sweepers and blower machines to get every nook and cranny. If there is lots of standing dirty water in the eavestrough, then an outside hose may facilitate the clean up process.
  • How do I pay you?

    Cheque is the preferred method of payment and is generally left with the supervisor at the completion of the project. You can pay with Visa or MasterCard however there is a 2% fee to cover some of the costs we incur using this method.